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Showing posts from April, 2015
The Complex world of a CALL CENTRE INDUSTRY Brewed coffee as I think of it occupies my sleepy mind, runs thru my blood, a booze that makes me awake, as I sip one or two it make me energize all throughout the night. As I hit the train as tightly squeezing my fit body to be on time and never be late for work. Faded jeans, old rubber shoes, uncombed hair and unshaven a typical look for a call center agent, not to forget the jacket and sun glasses that made this iconic of the modern era of Young Urban Professionals (YUPs). And every day as the clock keeps on ticking, every second counts while beating the time to be on time. Shift starts at 9pm to 6am and life as a night owl is entirely different from what others might think as being a good tax payers with weekends rest days only happens once in a blue moon. Traffic lights tells me that life is a fast pace full of challenge and yet the color tells me when to stop, slow down and go, it is always in a challenging and changing envir...